Should verizon in home agent be going to the wireless login

SHOULD VERIZON IN HOME AGENT BE GOING TO THE WIRELESS LOGIN HOW TO

I went with Verizon because they specifically guaranteed me that the desk phone would work over wifi. Basically they've told me that I should connect the phone directly to our internet router even though I'd have to move my desk to the room that the router is located in something they said I wouldn't have to do when I signed up for the service. Whenever I call customer service, they are unable to correct the problem. I rely on this phone to connect with customers and it continuously has been a burden to deal with, sometimes the phone will not connect for a few minutes to a few days and is completely unreliable. The office VOIP service is supposed to work over WIFI but the phone continuously drops service and will not reconnect to wifi even though it sees the network. I own a mobile small engine repair service and rely on both service at my office and on my mobile phone.

DON'T USE THIS PRODUCT! It's inferior and it can't be supported by Verizon and nobody there is smart enough to know how to use it anyway. Somehow they feel that giving me 2 free phones of my choice made up for losing all my data of 3 years. I am still so infuriated with Verizon after being a customer for over 20 years. BAM! All my data from 3 years, customer and supplier contacts, all my texts, etc, everything gone, unfortunately for good!! You see, what Verizon doesn't share with you is that they don't have this data on their servers, so NOTHING IS BACKED UP!! They are marketing a product to businesses that they can't back up and can't get the information back if they lose it.

During installation, the Verizon Specialist told me to remove the app from my cell phone and we would re-install it. My calls were dropping off mid convo way too often so Verizon convinced me to add the desk phones in addition to the app with cell phones to 'stabilize' it. I didn't use a lot of the features because we are a small business with very few employees.

SHOULD VERIZON IN HOME AGENT BE GOING TO THE WIRELESS LOGIN HOW TO

Should verizon in home agent be going to the wireless login